EMIS Group plc Annual Report and Accounts 2020

Introduction

The UK leader in connected healthcare software and systems.

Highlights

Total revenue

£159.5m -

Recurring revenue1

£130.0m +4%

Reported operating profit 

£35.8m ​​​​​+33%

Adjusted operating profit1

£39.3m -

Reported cash generated from operations

£64.1m +28%

Adjusted cash generated from operations1

£58.9m +27%

Reported EPS

48.1p +34%

Adjusted EPS1

51.0p -1%

Net cash1

£53.0m +70%

Total dividend for the year

32.0p +3%

Total revenue

£159.5m -

Recurring revenue1

£130.0m +4%

Reported operating profit 

£35.8m ​​​​​+33%

Adjusted operating profit1

£39.3m -

Reported cash generated from operations

£64.1m +28%

Adjusted cash generated from operations1

£58.9m +27%

Reported EPS

48.1p +34%

Adjusted EPS1

51.0p -1%

Net cash1

£53.0m +70%

Total dividend for the year

32.0p +3%

1 Recurring revenue, adjusted operating profit, adjusted cash generated from operations, adjusted EPS and net cash are all alternative performance measures. See page 22 of the annual report for further details and reconciliation to the relevant IFRS number.

  • Revenues, adjusted operating profit and adjusted
    operating margin maintained while recurring revenue,
    cash flow and reported operating profit all increased
  • Successful transition to GP IT Futures framework,
    with leadership positions maintained or improved
    in key NHS markets
  • Increased final dividend for tenth consecutive year
  • Resilient business model with recurring revenue up
    4% to £130.0m, representing 82% of total revenue
    (2019: 78%), £28m of new business delivered
    in the period and strong cash position of £53.0m
    (2019: £31.1m)

At a glance

Enable better care through technology innovation.

Connecting care settings to improve patient experience and health outcomes.
Empowering people through online access to clinically authored content and approved services.
Delivering insight for clinicians to improve UK health and wellness.

EMIS Health
Primary, community and acute care
68%
of revenue in 2020
  • #1 in primary care
  • #2 in community
  • #1 in A&E
EMIS Enterprise
Medicines management
22%
of revenue in 2020
  • #1 in community
    pharmacy
  • #2 in hospital
    pharmacy
  • #1 in community pharmacy service management solutions

Partners and other services
9%
of revenue in 2020
  • 143 accredited
    partners
Patient-facing services
1%
of revenue in 2020
  • #1 patient services app
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The clinical software business, supplying essential technology to 10,000 healthcare organisations across every major UK health sector.
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The UK’s leading independent provider of patient-centric medical and wellbeing information and digital front door services for the UK public.
  • Strong positions in specialist markets
  • Growing the business
  • Excellent financial strength and track record
  • High levels of earnings visibility and cash generation
  • New technology driving future growth and efficiency

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Covid-19

The NHS faced one of the biggest challenges in its 72-year history with the outbreak of Covid-19. Technology played a pivotal role in the response and, as a major IT supplier to the NHS, EMIS Group had the tools to help the NHS front line and the reach to make a difference.

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Our colleagues

Keeping our essential workers safe

During the first lockdown, a team of EMIS engineers helped configure more than 1,000 laptops for East London Health and Care Partnership at pace so that GPs could carry on providing essential healthcare from home.

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Our customers

Supporting the NHS front line

Taurus Healthcare, an out-of-hours provider and federation for all 19 GP practices in Herefordshire, joined forces with nurses and hospital specialists via EMIS Web to provide community care during the pandemic.

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Our community

Supporting population health

EMIS Clinical Directors Dr Ian Wood and Dr Sarah Jarvis launched a questionnaire through Patient Access in April to capture patient-reported data about Covid-19 during the early, uncharted stage of the pandemic.

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Chair’s statement

A good outcome in a very challenging year.”

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Chief Executive Officer’s statement

Another year of positive progress for the Group.”

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The EMIS Health segment comprises business areas where revenues are generated from NHS organisations. This includes the primary, community and acute A&E markets and operates under the EMIS brand.

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The EMIS Enterprise segment comprises business areas where revenues are derived predominantly from B2B healthcare sector sources, including medicines management across both community and hospital pharmacy, the Patient business and the life sciences sector. It operates under the EMIS and Patient brands.

Sustainability

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Doing the right thing for UK healthcare and the global communities in which we work and live

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A high standard of clinical and data governance underpins everything we do

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Establishing a sustainability policy for our business

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Creating a strong working culture of people united by our business purpose

Insights

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Remote consulting will continue

Dr Rob Walter
Clinical Intelligence Director, EMIS Group

“In March 2020 our practice adopted a process of telephone triage for all appointments. Most consultations were concluded by phone or supplemented with video calls.”

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Supporting public health through Covid-19

Dr Sarah Jarvis, MBE, FRCGP
Clinical Director, Patient Platform Limited

“It’s so important that the general public gets accurate and reliable health information. It helps people take control of their health and make informed decisions.”

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The digital transformation

Dr Shaun O’Hanlon
Chief Medical Officer, EMIS Group

“The digital transformation of healthcare has been remarkable. There is now a professional consensus that healthcare will never go back to how it was before.”

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A fantastic response from EMIS customers

Alex Eavis
Director of EMIS-X Analytics

“Researchers have hailed a “fantastic” response from GP practices who stepped forward to contribute patient data for vital Covid-19 research at the University of Oxford.”

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